When you’re moments away from securing your favorite POP MART figure and suddenly hit with a dreaded “Error -500”, it’s more than frustrating. This server-side issue has recently caused widespread checkout failures across both the app and website, especially during high-demand drops like Labubu or Bunny BIE.
![How to Fix Error -500 on POP MART App and Website [Full Guide]](https://www.fdaytalk.com/wp-content/uploads/2025/05/popmarts-1024x576.webp)
In this guide, we’ll explain what the error means, why it happens, and how you can try to fix or avoid it.
What is Error -500 on POP MART?
Error -500 is an internal server error. It means POP MART’s backend systems failed to respond properly — most often during:
- High-traffic events (limited drops or restocks)
- Flash sales with global demand
- Bottleneck during the checkout/payment process
This issue is not caused by your phone or payment card. It’s server-side, but some smart tweaks can help you get around it.
How to Fix Error -500 on POP MART
1. Wait and Retry (with a Cooldown)
Instead of spamming “Proceed to Pay,” wait 20–30 seconds between clicks.
Tapping “Proceed to Pay” repeatedly without pause may trigger bot protection mechanisms or cause the server to temporarily block your session.
2. Switch to a Different Network
Try moving from:
- Wi-Fi ➝ Mobile Data
- Mobile ➝ Wi-Fi (especially private/home Wi-Fi)
Some IP addresses (especially shared public ones like school, office, or VPNs) may be flagged or limited.
3. Clear Cache or Reinstall the App
If you’re on mobile:
- iOS: Delete and reinstall the app
- Android: Settings → Apps → POP MART → Clear Cache & Data
This resets any corrupted session tokens.
4. Try the Website Instead of the App
Sometimes the POP MART website (https://www.popmart.com) works more reliably than the app during overloads. Use incognito mode in a desktop browser.
5. Edit & Re-Enter Your Shipping Address
Some users fixed the error by:
- Tapping “Edit” on the shipping address
- Re-entering or saving it again (even with no changes)
This forces a new session validation at checkout.
6. Log Out & Back In
Log out of your account, restart the app, and log in again. This refreshes your session and may prevent token errors during the payment request.
7. Avoid Using Coupons Initially
Leave the “Choose a Coupon” section empty at first. If payment succeeds, apply rewards manually later.
Contact POP MART Support (If You Lose the Cart)
If you had items in your cart but couldn’t pay due to Error -500:
- Take screenshots of your cart and error.
- Email [email protected] with:
- Your account email/phone
- Date & time of the error
- Device model (iPhone/Android/PC)
- Network used (Wi-Fi/5G)
They may not recover your order but will acknowledge the issue for future improvements.
Final Tips to Improve Your Success Rate
| Tip | Why It Helps |
|---|---|
| Use desktop (Chrome Incognito) | Less prone to app glitches |
| Use local network (not VPN) | Avoids geo-based security flags |
| Checkout immediately | Don’t leave items sitting in cart |
| Join drops a few mins early | Ensures smoother load and login |
POP MART’s Error -500 is often a result of poor server handling during peak demand. While you can’t control their servers, you can improve your chances by following the tips above, being patient, and acting smart.
If nothing works, contact support and share your issue. For any other assistance, feel free to comment below.
