When trying to launch pre-installed games like Mario Kart World on the newly released Nintendo Switch 2, many users are encountering error code 2813-0171. This issue arises when trying to register or download pre-installed software that hasn’t been officially marked as released by Nintendo. This article explains what the error means, why it occurs, and what you can realistically do about it.
What Is Error Code 2813-0171?
This error appears when your console tries to register a game that was pre-installed but hasn’t officially been released yet—at least according to Nintendo’s servers. The full message typically reads:
“This product hasn’t been released yet. Try again on or after the release date.”
This problem primarily affects bundles of the Nintendo Switch 2 that include Mario Kart World as a preloaded game without a physical download code.
Why This Happens
- Time Zone Discrepancies: Although consoles are sold at midnight local time (e.g., Eastern or Central Time in the U.S.), Nintendo often sets digital game unlocks based on Pacific Standard Time (PST). This means players in other regions may be forced to wait even after their console is set up.
- Two Bundle Types Exist: Some bundles include a scratch-off code for Mario Kart World; others have the game tied to the system without any code. Those with a code were able to download immediately. Those without had to wait.
- Software Not Yet Marked as Released: Even if your console says you “own” the game, Nintendo may not have flagged it as available for download. This triggers the 2813-0171 error.
What You Can Do About It
There’s no technical glitch on your end—just a timing issue. Still, a few actions may help you navigate this wait or confirm that your system is functioning properly.
1. Wait Until the Release Unlock Time
Many users have confirmed that downloads begin working after 12:00 AM PST. If you’re in a different time zone, this could mean waiting several hours after your local midnight.
2. Check If You Have a Scratch-Off Code
Before assuming the worst, inspect your box:
- If your bundle includes a physical code, use the “Enter Code” option in the Nintendo eShop.
- If there’s no code and you’re prompted to download directly from the eShop, you’re using the auto-linked digital entitlement, and it will only unlock once Nintendo officially enables access.
3. Ensure Your Console Is Up to Date
Though this isn’t a fix for the error itself, updating your console ensures that no background system bugs interfere when the game finally unlocks:
- Go to System Settings > System > System Update.
4. Restart and Retry After Unlock Time
Once the release window (usually 12:00 AM PST) passes, restart your console:
- Hold the power button for 3 seconds.
- Select Power Options > Restart.
- After reboot, re-attempt the download or launch.
5. Do Not Attempt Region Switching
Some users have tried changing the system region to places like Australia or Europe in hopes of bypassing restrictions. Reports confirm this method does not resolve the issue and may cause additional account complications.
What If It Still Doesn’t Work?
In the unlikely case that the game remains locked even after the PST release window, consider these last options:
- Log into your Nintendo account online and check for game entitlements.
- Contact Nintendo Support, especially if you suspect your system’s bundle is defective or missing proper license registration.
Error Code 2813-0171 is typically resolved by waiting for Nintendo’s servers to sync with the official release time. If you encounter this issue, prioritize checking the time zone and server status before attempting further troubleshooting. For ongoing issues, Nintendo Support remains the best resource for personalized assistance.
