If you’ve completed a payment on Bybit P2P and the seller didn’t release your USDT, don’t panic. You can still have a chance to claim a refund.
This guide walks you through the exact steps you need to take, based on official Bybit support messages and real appeal cases. We’ll help you avoid common mistakes that could cause you to lose your money.
Real Scenario: What Went Wrong?
A buyer made payment via Digital Rupee Wallet (CBDC) but the seller didn’t release the USDT. During the appeal process, the buyer uploaded a QR code for a refund — which was rejected. Now, Bybit has given a final opportunity to submit valid refund details before permanently losing the funds.
First: Understand What Bybit Needs
What Bybit Wants:
- Written text details (not images)
- The exact refund account that was used to make the payment
- Documents that prove it’s your account (bank name, UPI ID, wallet screenshot)
What Doesn’t Work:
- Just uploading a QR code
- Providing someone else’s account (third-party payment not allowed)
- Submitting unrelated bank details
Step-by-Step Guide: Submitting Your Bybit Refund Claim Properly
Step 1: Go to Appeal Chat & Upload Proof Page
In the P2P order page:
- Tap “Upload Proof”
- You’ll see two sections:
- Other Documents (Text Box) – where you enter refund details
- Proof Document(s) – where you attach images (max 4 files, 100MB)
Step 2: Enter Refund Details in Text Format
In the text box, type your details like this:
UPI ID: your-upi@bank
Wallet Name: Digital Rupee (CBDC)
Bank Name: [e.g., State Bank of India]
Account Holder: [Your Full Name]
Phone Number Linked to Wallet: XXXXXXXXXX
Bybit Order ID: 123456789Use the same UPI or bank account that you originally used for the payment. Third-party accounts will get your claim rejected.
Step 3: Upload Valid Proof Documents
You can upload up to 4 files (PDF, image, video). Here’s what to include:
| Proof Type | Purpose |
|---|---|
| Payment Screenshot | Shows you actually paid the seller |
| Wallet Interface Screenshot | Shows your UPI ID/account linked to Digital Rupee |
| Bank Statement or Passbook | Proves your name matches the account used |
| Optional: Last Successful Order Screenshot | Shows same refund method worked earlier |
Step 4: Submit Before the Countdown Ends
Check the countdown timer under “Providing refund details” (for example, 64:38:10 remaining). Submit everything before time runs out.
Once submitted:
- Wait for the seller to process the refund
- If issues occur, Bybit may rejoin the chat to assist
Common Mistakes to Avoid
| Mistake | What Happens |
|---|---|
| Just uploading a QR code | Gets rejected — no info to process refund |
| Giving third-party bank account | Against Bybit rules — refund denied |
| Missing text info | Bybit won’t process image-only claims |
| Submitting late | Final chance lost — payment may be unrecoverable |
Avoid Refund Delays or Appeal Rejection on Bybit P2P
While the step-by-step refund process is clear, there are a few important conditions and best practices that can affect your refund claim and appeal outcome. Knowing these ahead of time can increase your chances of success.
1. Prefer Video Over Screenshots
To prevent fraud, the platform prefers video recordings over images. If you can, record a short screen video that shows:
- Your Digital Rupee or payment app with matching UPI ID
- Your name and linked bank
- Payment confirmation and transaction details
A clear, unedited video builds stronger proof and may help resolve your case faster.
2. There’s a Limit to Appeal Attempts
You can only submit a maximum of 3 appeal attempts per order. Once this limit is reached, the case is closed permanently and no further appeal will be accepted — even if you later collect better proof.
3. Delays Can Happen — Here’s Why
Even after submitting all the documents, your appeal might remain under review due to:
- The seller hasn’t yet responded
- Both parties submitted conflicting proofs
- Your uploaded files are unclear or incomplete
- Refund confirmation is pending from the seller’s side
Appeals often require both buyer and seller input, and delays are sometimes unavoidable.
4. Never Use Third-Party Accounts
Always pay from your own verified bank account or UPI ID. Using someone else’s account — even family — violates refund rules. The platform does not guarantee any help in such cases, and appeals can get rejected immediately.
By being aware of these additional factors, you’ll reduce your risk and improve your chances of getting your funds back without extended disputes.
Final Thoughts
It’s stressful to see your money stuck — but if you follow the exact process above, your chances of getting a refund are still strong.
If you’re ever unsure, message Bybit support within the chat and ask:
“Is this refund detail format correct? Can you confirm my UPI and proof are acceptable?”
They usually respond promptly during appeal periods.
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If this guide helped, share it with others facing similar P2P issues. We’re here to help you stay safe and informed in crypto.
