Error 195 in the AMD Software Installer appears when the tool cannot access the web resources required to download and install drivers. This typically happens due to antivirus interference, firewall restrictions, or temporary downtime on AMD’s servers. Without resolving this issue, you won’t be able to install or update your AMD graphics drivers, which are essential for optimal system performance.
Why You’re Seeing AMD Installer Error 195
When using the AMD Auto-Detect and Install Tool or a full AMD driver package, the installer must connect to AMD’s servers to fetch the latest drivers. If it fails to establish this connection, you may see an error message such as:
“AMD installer cannot continue because it is unable to access the required web resources.”
This failure can be caused by:
- Antivirus or firewall blocking the installer
- Outdated security definitions
- Network restrictions
- AMD servers being temporarily offline
How to Fix AMD Installer Error 195
If you’re seeing AMD Installer Error 195, try these quick solutions to restore connectivity and complete the driver installation:
1. Use the Latest AMD Installer
First, ensure you are using the most recent version of:
- AMD Auto-Detect and Install Tool
- Or the full AMD Driver package
You can download the latest version from the official AMD drivers page.
2. Temporarily Disable Windows Defender and Firewall
Windows Defender and the built-in firewall can sometimes block installer traffic.
Disable Windows Defender:
- Press Win + I to open Settings.
- Go to Update & Security > Windows Security > Virus & threat protection.
- Click Manage settings under Virus & threat protection settings.
- Turn Real-time protection to Off and confirm.
Disable Windows Firewall:
- Press Win + S, type Windows Defender Firewall, and press Enter.
- Select Turn Windows Defender Firewall on or off.
- Choose Turn off Windows Defender Firewall for both Private and Public networks.
- Click OK.
Tip: After installation, re-enable both Defender and Firewall for security.
3. Temporarily Disable Third-Party Antivirus
Some antivirus tools mistakenly flag driver installers as suspicious.
To disable:
- Open your antivirus application.
- Go to Settings or Protection options.
- Select Temporarily Disable and choose a short duration.
- Install the AMD drivers.
- Re-enable the antivirus afterward.
Tip: If you use Malwarebytes, add the AMD installer to the Allow List to avoid repeated issues.
4. Allow AMD Installer in Firewall Exceptions
If disabling your firewall fixes the issue, you can instead whitelist the AMD installer to avoid turning it off in the future:
- Open Windows Defender Firewall.
- Go to Allow an app or feature through Windows Defender Firewall.
- Add the AMD installer and ensure both Private and Public boxes are checked.
5. Try Again Later
If AMD’s servers are undergoing maintenance, there is nothing you can do except wait and retry after a few hours.
6. Perform a Clean Boot
If background apps are interfering with the installer:
- Press Win + R, type
msconfig, and press Enter. - In the Services tab, check Hide all Microsoft services and click Disable all.
- Go to the Startup tab and click Open Task Manager.
- Disable all startup items, then restart your PC.
- Run the AMD installer again.
When to Contact AMD Technical Support
If none of the above works:
- Locate the installer log at:
C:\Program Files\AMD\CIM\Log\Install.log - Go to AMD’s Online Service Request.
- Enter “Error 195” in the subject field.
- Provide a detailed description and attach the log file.
- Submit the request.
Error 195 is often caused by security software blocking network access to AMD’s servers, but it can also occur during server maintenance. By following the steps above—especially disabling security software temporarily and ensuring you have the latest installer—you can usually resolve the issue quickly and get your AMD drivers installed without further problems.
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