Passing the Azure Fundamentals (AZ-900) exam is an important milestone. However, many candidates face a frustrating issue later: the certificate does not appear on their Microsoft Learn profile, even though they have a valid Credential ID.
If you are stuck in this situation, this guide explains what you can and cannot do with a Credential ID, why the certificate goes missing, and the exact steps to recover and download your Azure Fundamentals certificate.
Why You Can’t See Your Azure Fundamentals Certificate Online
Microsoft links Azure certifications to the Microsoft account used during exam registration, not just your current Learn profile. If you sign in with a different email, the certificate will not appear.
Common causes include:
- Using a different email for Pearson VUE and Microsoft Learn
- Creating multiple Microsoft Learn profiles
- Incomplete certification profile setup
- Employer or school email access changes
- Account migration issues after exam completion
These issues are common, even for experienced professionals.
Step 1: Sign in to the Correct Microsoft Learn Profile
Start with the most common fix.
Go to Microsoft Learn
https://learn.microsoft.com/profile
What you must check
- Use the same email you used when booking the exam
- Try all possible emails:
- Personal email
- Work email
- School or university email
After signing in, open:
Profile → Credentials → Certifications
If the email matches, your Azure Fundamentals certificate will appear immediately.
Step 2: Verify Your Microsoft Certification Profile
Microsoft stores certification data in a separate profile that must stay correctly linked.
Visit: https://learn.microsoft.com/profile
Confirm the following details:
- Full name (same as exam registration)
- Email address
- Country or region
If this profile is incomplete or mismatched, Microsoft will not show your certificate on Learn.
Step 3: Check Pearson VUE Registration Details
Azure exams run through Pearson VUE. Microsoft pulls certification data from this system.
Ask yourself:
- Which email did I use on Pearson VUE?
- Did I change or lose access to that email?
If Pearson VUE shows a different email than Microsoft Learn, the certificate will not sync.
Step 4: Contact Microsoft Certification Support (Most Reliable Fix)
If the certificate still does not appear, Microsoft Support can manually re-link it using your Credential ID.
Open a ticket here: https://learn.microsoft.com/credentials/support/help
Select these options
- Certification profile
- Missing certification
Include this information in your message
- Credential ID
- Exam name: Azure Fundamentals (AZ-900)
- Approximate exam date
- Email used during exam registration
- Any alternate emails you may have used
Microsoft usually resolves these cases within 2 to 5 business days.
Step 5: Download the Certificate After Recovery
Once Microsoft restores the certification:
- Go to Microsoft Learn
- Open Profile → Credentials
- Select Azure Fundamentals
- Click Download certificate (PDF)
You can now store, print, or upload the certificate to LinkedIn or job portals.
FAQs
How do I complete Azure Fundamentals certificate download using Credential ID?
You cannot directly complete Azure Fundamentals certificate download using only a Credential ID. Microsoft requires access to the correct Microsoft Learn account linked to your exam. If the certificate is missing, sign in with the original exam email or contact Microsoft Certification Support.
Why is my Azure Fundamentals certificate not showing on Microsoft Learn?
Your Azure Fundamentals certificate may not show if you used a different email during exam registration, created multiple Microsoft profiles, or failed to complete your certification profile. Email mismatch is the most common reason.
Can I download my AZ-900 certificate without logging in?
No. Microsoft does not allow AZ-900 certificate download without signing into the correct Microsoft Learn account. The Credential ID only supports public verification, not PDF access.
How can I verify my Azure Fundamentals certificate using Credential ID?
You can verify your Azure Fundamentals certification using your Credential ID on the Microsoft certification verification page. This confirms authenticity but does not provide a downloadable certificate.
How long does Microsoft take to restore a missing Azure certificate?
Microsoft usually resolves missing Azure Fundamentals certificate issues within 2 to 5 business days after you submit a support request with your Credential ID and exam details.
Does Azure Fundamentals certificate expire?
The Azure Fundamentals (AZ-900) certification does not expire. However, Microsoft may update exam versions over time. Your earned certificate remains valid.
What should I include when contacting Microsoft support for certificate recovery?
Include your Credential ID, exam name (AZ-900), exam date, and all possible email addresses you may have used during registration. Providing complete details speeds up recovery.
Can employers verify my Azure Fundamentals certification without a PDF?
Yes. Employers can verify your Azure Fundamentals certification using your Credential ID on Microsoft’s official verification page, even if you do not have the PDF downloaded.
