You want to cancel your Walmart credit card but you are not sure where to start or what happens next. This guide covers both cancellation methods, what to do before you close the account, and how the closure affects your credit score.
What Is the Walmart Credit Card?
Walmart offers two credit cards, both issued through Synchrony Bank:
- OnePay Walmart Spend Card: A store-only card you can use at Walmart and Sam’s Club locations.
- OnePay Cash Rewards Card: A Mastercard you can use anywhere Mastercard is accepted.
Both cards have no annual fee. The OnePay Cash Rewards Card earns 3% cash back at Walmart, 5% cash back at Walmart with a Walmart+ membership, and 1.5% back on all other Mastercard purchases. The OnePay Walmart Spend Card does not earn rewards.
If you have the Walmart MoneyCard, that is a separate prepaid debit product with a different cancellation process, which this guide covers in its own section below.
Before You Cancel Your Walmart Credit Card
Take care of these steps before you make the call or send the letter:
- Pay off your full balance: You remain liable for any outstanding balance even after the account closes. The variable APR continues to apply to any remaining balance until you pay it in full.
- Redeem your rewards: If you have cash back rewards on the OnePay Cash Rewards Card, you may lose them when you cancel. Redeem any available rewards before closing the account.
- Cancel recurring charges: Update any subscriptions, automatic bill payments, or monthly services tied to the card before you cancel. Otherwise those charges will fail after cancellation.
- Collect all authorized user cards: If other people hold cards on your account, collect and destroy those cards before you close it to prevent any new charges.
- Check your credit situation: Closing a credit card affects your credit score. If this is your oldest credit card, read the credit score section below before you make a final decision.
How to Cancel Your Walmart Credit Card by Phone
Calling customer service is the fastest way to cancel your Walmart credit card.
Steps:
- Call (866) 796-1537, the OnePay Walmart Credit Card customer service number.
- Tell the representative you want to cancel your credit card account.
- Confirm your identity by providing your name, account number, and date of birth.
- Ask the representative to confirm the cancellation in writing or by email if possible.
- Note the date, time, and the representative’s name for your records.
The representative will walk you through any remaining balance and confirm how long the cancellation takes to process.
How to Cancel Your Walmart Credit Card by Mail
If you prefer a written record, you can cancel by sending a letter to the address on your most recent billing statement.
Include the following in your letter:
- Your full name
- Your billing address
- Your account number
- A clear request to close the account
- If this letter follows a phone call, include the date and time of that call and the name of the representative you spoke with
Send the letter by certified mail so you have proof of delivery. Keep a copy for your own records.
How to Cancel Your Walmart MoneyCard
The Walmart MoneyCard is a prepaid debit card, not a credit card, so the cancellation process is different. Before you close the account, spend down your balance to $0 or arrange to receive a refund check for any remaining funds.
Online:
- Log in to your account at walmartmoneycard.com.
- Go to Account Management, then My Card, then Close your Account.
Mobile App:
- Log in to the Walmart MoneyCard app.
- Go to Settings, then Manage Card, then Close your Account.
Phone: Call Walmart MoneyCard customer support at (877) 937-4098 and follow the prompts to close your account.
After you close the account, you can still view your statements and transaction history on the website, but you will lose access through the mobile app.
What Happens After You Cancel Your Walmart Credit Card
Here is what to expect once Synchrony Bank processes your cancellation:
- Your balance stays active: You still owe any remaining balance in full. You must continue making at least the minimum monthly payment until you pay off the balance completely.
- Interest still applies: The variable APR on your card applies to any unpaid balance until you settle the account.
- Rewards may disappear: Any unredeemed cash back rewards on the OnePay Cash Rewards Card are typically forfeited when you close the account.
- Authorized users lose access: All cards issued on the account, including authorized user cards, stop working after cancellation.
How Canceling Your Walmart Credit Card Affects Your Credit Score
Synchrony Bank reports your credit card activity to the three major credit bureaus: Equifax, Experian, and TransUnion. Closing your Walmart card can affect your score in two ways.
Credit utilization ratio: When you close a credit card, you lose that card’s credit limit. This reduces your total available credit, which raises your credit utilization ratio if you carry balances on other cards. A higher utilization ratio can lower your credit score. A lower ratio generally helps your score.
Average account age: The length of your credit history makes up part of your credit score. If your Walmart credit card is your oldest account, closing it will shorten your average account age and reduce your score.
If you froze your credit at any point and need to apply for new credit after closing this card, visit our guide on how to unfreeze your credit at Equifax, Experian, and TransUnion before submitting any new applications.
Tip: If the card carries no balance and charges no annual fee, consider keeping it open and simply not using it. An open card with a $0 balance continues to report positive activity to the credit bureaus each month and keeps your credit utilization low.
Frequently Asked Questions
What is the phone number to cancel my Walmart credit card?
Call (866) 796-1537 to reach OnePay Walmart Credit Card customer service. Tell the representative you want to close your account and have your name, account number, and date of birth ready to verify your identity.
Can I cancel my Walmart credit card online?
No. You cannot cancel the OnePay Walmart Spend Card or OnePay Cash Rewards Card through the website or app. You must call customer service at (866) 796-1537 or mail a written cancellation request to the address on your billing statement.
Will I lose my rewards when I cancel my Walmart credit card?
Yes. Unredeemed cash back on the OnePay Cash Rewards Card is typically forfeited when you close the account. Redeem any available rewards before you cancel to avoid losing them.
Does canceling a Walmart credit card hurt your credit score?
It can. Closing the account reduces your total available credit, which raises your credit utilization ratio and can lower your score. If the Walmart card is your oldest account, closing it also shortens your average credit history, which hurts your score further.
Do I still owe my balance after canceling my Walmart credit card?
Yes. You remain responsible for the full outstanding balance even after cancellation. The variable APR continues to apply until you pay the balance in full, and you must keep making at least the minimum monthly payment.
