If you’re encountering the errors.com.epicgames.fortnite.item_grant_failed message while playing Fortnite, don’t worry, we’re here to help you. This error typically occurs when the game fails to add an item to your account, which can happen for various reasons.
Error
errors.com.epicgames.fortnite.item_grant_failed
In this guide, we’ll break down the possible causes and solutions to help you resolve the issue.
What Causes the errors.com.epicgames.fortnite.item_grant_failed?
This error usually appears when Fortnite’s item-granting system fails to process an item addition to your account. The most common reasons include:
1. Epic Games Server Issues
- Fortnite’s servers may experience downtime or high traffic, preventing items from being granted.
- Check the Epic Games Status Page to see if ongoing issues exist.
2. Account Entitlement Problems
- Your account may lack the correct permissions to receive the item.
- If the item was part of a promotion, the system may not have assigned it correctly.
3. Expired or Invalid Item
- If you’re redeeming a promotional item or bundle, confirm its validity.
- Check your purchase history to ensure the transaction was completed successfully.
4. Interrupted or Incomplete Transaction
- If your internet disconnected during a purchase, the system might not have fully processed the item.
- Reattempting the purchase or checking the transaction status might help.
5. Corrupt Game Files or Outdated Version
- A corrupted Fortnite installation can cause the item grant process to fail.
- Running a file verification process through the Epic Games Launcher can fix this.
How to Fix errors.com.epicgames.fortnite.item_grant_failed
Now that you know the causes and reasons, let’s go over the fixes:
1. Check Epic Games Server Status
- Visit the Epic Games Status Page to verify Fortnite servers are operational.
- If an issue exists, wait until Epic Games resolves it.
2. Restart Fortnite and Re-login
- Completely exit the game and restart it.
- Log out of your Epic Games account and log back in to refresh your session.
3. Verify Game Files
- Open the Epic Games Launcher.
- Go to Library > Click on the three dots next to Fortnite > Select Verify.
- This process checks for missing or corrupted files and restores them.
4. Confirm Your Purchase or Code Redemption
- Check your purchase history in your Epic Games account to confirm the item was successfully purchased.
- If you redeemed a code, ensure its accuracy and validity.
5. Try a Different Network Connection
- If your internet is unstable, switch to a different network.
- Restart your modem/router and reconnect to Fortnite.
6. Contact Epic Games Support
If none of the above solutions work, reach out to Epic Games Support. Provide details like:
- Your Epic Games username
- The item you were expecting
- A screenshot of the error
Final Thoughts
The errors.com.epicgames.fortnite.item_grant_failed error can be frustrating, but checking server status, verifying account entitlements, and ensuring game files remain intact usually resolves it. If the issue persists, comment below for future assistance.