Medal lets you save and share your best gaming clips, but an upload error can stop your clip from ever reaching your friends. Most upload failures on Medal trace back to two specific causes: an out of sync system clock or a network connection Medal can’t verify. This guide walks through the exact fixes for each.
What Causes Medal Upload Errors
A couple of specific conditions are behind most failed clip uploads on Medal.
- Your PC’s system clock is out of sync with global time
- A slow, unstable, or blocked internet connection Medal can’t detect
Fix 1: Sync Your System Clock
If your PC’s clock is out of sync with global time, servers can reject your upload requests because they read your system as being in the past or future.
- Right-click your system time in the taskbar and select Adjust date/time.
- If Set the time automatically is off, turn it on, even if the date and time already look correct. Also turn on Set the time zone automatically.
- If the date and time don’t update on their own, or you’re unsure whether they changed, click Sync now to force a resync.
- Close Medal completely through Task Manager or the System Tray, then relaunch it for the changes to take effect.
Fix 2: Check Your Internet Connection Through Developer Tools
A slow or unstable connection can make Medal think you’re offline, even without a clear signal in the app itself. Medal doesn’t show a direct offline indicator, so you need to check the console directly.
- Press
Ctrl + Alt + Iwhile Medal is open to launch a new window. If that doesn’t work, right-click the Medal icon in your System Tray and select Toggle Developer Tools. - Click the Console tab.
- Look for any red errors containing one of these lines:
ERR_NETWORK_ACCESS_DENIEDERR_NETWORK_CHANGEDERR_NETWORK_DISCONNECTED
Each error points to a different fix, covered below.
Fix 3: Fix ERR_NETWORK_ACCESS_DENIED
This error means something on your PC is actively blocking Medal from connecting to the internet. Check your antivirus and firewall settings and allow Medal through both.
Fix 4: Fix ERR_NETWORK_CHANGED
This error appears when your network configuration changes, such as your IP address switching, and Medal is still trying to reconnect using the old configuration. Restarting Medal resolves this in most cases.
Fix 5: Fix ERR_NETWORK_DISCONNECTED
This error means Medal can’t detect an internet connection on your current network at all. Confirm your system is actually connected before trying the upload again.
Fix 6: Repair Medal
If your clock is synced and your connection checks out clean, run Medal’s built-in repair tool. Go to the Help icon in the bottom left corner of the home page, navigate to Self Help, and click Start Repair.
If you’ve worked through the fixes above and clips still won’t upload, submit a support ticket with your console error details so Medal’s support team can look into your specific case.
Frequently Asked Questions
Why does my PC’s clock affect Medal uploads?
Servers require an accurate system clock to accept requests. If your clock is out of sync, the server can reject your upload because it reads your system time as incorrect.
How do I check if Medal thinks I’m offline?
Press Ctrl + Alt + I in Medal to open Developer Tools, then check the Console tab for red errors starting with ERR_NETWORK.
What does ERR_NETWORK_ACCESS_DENIED mean in Medal?
It means your antivirus or firewall is blocking Medal from reaching the internet. Check both and allow Medal access.
Does restarting Medal fix ERR_NETWORK_CHANGED?
Yes. This error usually appears after your IP address or network configuration changes, and restarting Medal lets it reconnect with the new configuration.
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